Customer Service & Transportation

Coastal Lumber Company’s goal is to be the most respected grade hardwood and cypress lumber manufacturer and marketer in the world. And we work hard to earn that respect.

When customers place an order with us, we do everything we can to make the process painless and to assure that our customers receive the product they want, when they need it. Coastal Lumber’s sales people are extensively involved in our lumber production process, so they understand our products and our customer’s final needs. And our quality-assurance program and uniform packaging (designed to withstand the rigors of commercial transportation) assure that our customers receive correct grades, consistent quality and undamaged products.

At Coastal Lumber, our customers count on us to provide an excellent product and excellent service. And that’s what we deliver.

For customers who need products we don’t normally produce, our Hardwood Wholesale Department has developed a dependable supplier network that meets our strict manufacturing and quality-control standards to help us fulfill these requirements.

Please contact the sales office nearest you for assistance.

truck Coastal Lumber delivers orders anywhere our customers want. With regional sales offices in the U.S. and China and exclusive sales agents worldwide, our sales staff handles all aspects of domestic and international shipping from the time the lumber leaves our mill to when its loaded on a vessel.

For domestic truck and rail shipping, Coastal contracts with reliable outside carriers to assure that our customers receive their orders on time, every time.

For international shipping, Coastal Lumber has its own in-house documentation staff that handles all logistics and documentation needed to comply with the complex demands of international commerce. Our staff works directly with ship lines, ports and our freight forwarder, which enables us to provide up-to-date information about the status of shipments and documents.